Responsibilities

✨ You are the person they are looking for if you have....

Manage and optimize Customer Experience platforms (CRM, chat/voice systems, middleware, and microservices), ensuring high availability, stability, and operational performance.
Design, configure, and automate workflows, user groups, permissions, and operational processes to improve efficiency, productivity, and service delivery.
Administer access controls and security permissions, ensuring proper governance, data integrity, and compliance with internal policies.
Provide ongoing support, training, and enablement to internal users across 8 countries, driving effective platform adoption and utilization.
Prioritize and manage continuous improvement initiatives using agile methodologies, while leading the resolution of critical incidents and operational escalations.

Requirements

🤓 As a Support Tools Analyst, the company expects you to perform the following tasks:

Education: Completed degree in Information Technology, Information Systems, or related fields.
Software: Experience with CRM systems (medium level), knowledge in sales/marketing automation tools, middleware tools (Make, Zappier, etc), and documentation repositories. Basic programming knowledge to implement integrations (e.g., REST APIs, Webhooks, micro-services, etc).
Specialized Knowledge: Courses in Amazon Web Services, Azure, or any programming language (Python, C++, Java, etc.) are highly desirable.
Experience: Minimum of 2 years of experience in CRM system administration, preferably in medium to large companies and 1 year building basic automations (e.g.,Make, AWS, Azure).