Head of Product

🤓 As a Head of Product, the company expects you to perform the following tasks:

• Define and own Heva’s product vision, strategy, roadmap, and execution priorities, ensuring alignment with the company’s growth objectives.

• Lead end-to-end product development across AI workflows, patient experiences, provider operations, payments, and platform infrastructure.

• Drive product discovery through direct observation of provider workflows, patient interactions, and operational pain points to identify opportunities for innovation and improvement.

• Partner closely with Engineering and AI teams to shape conversational systems, automation workflows, AI interaction models, and intelligent product experiences.

• Collaborate deeply with Design teams—or directly contribute to design thinking—to ensure exceptional product quality, usability, and customer experience.

• Translate fragmented operational processes into elegant, scalable, and user-centric product systems.

• Own product prioritization, experimentation, release planning, and continuous iteration cycles.

• Build intuitive experiences across mobile applications, conversational interfaces, operational workflows, and payment systems.

• Define trust-sensitive AI experiences where automation and human intervention work seamlessly together.

• Foster strong cross-functional alignment between Product, Engineering, Design, Operations, and Executive Leadership teams.

• Define, track, and optimize key product metrics, including activation, conversion, retention, automation efficiency, and GMV-related KPIs.

• Recruit, mentor, and scale the Product organization over time, including Product Managers, Product Designers, and embedded product roles.

• Establish and evolve Heva’s product principles, design standards, and long-term product culture.

You are the person they are looking for if you have...

• 8+ years of experience in Product Management, with a strong foundation in Product Design.

• Previous experience as a Product Designer, Senior Product Designer, Staff Designer, Design Lead, or in a similar design-focused role.

• Demonstrated progression into Product Leadership, Product Strategy, or Product Management positions.

• Exceptional product judgment, strong UX intuition, and a passion for creating outstanding user experiences.

• A proven track record of successfully launching and scaling digital products from concept to market.

• Strong experience building workflow-intensive products within SaaS, Healthcare, Marketplace, Fintech, or AI-native environments.

• Deep expertise in user-centered product development, customer discovery, and product research methodologies.

• Strong systems-thinking capabilities, with the ability to simplify complex operational challenges into scalable product solutions.

• Familiarity with AI-native product development, including LLM-powered workflows, conversational experiences, agentic systems, automation, and trust/escalation frameworks.

• Experience collaborating closely with Engineering teams on product architecture, technical trade-offs, and implementation decisions.

• Proficiency with design tools and the ability to actively contribute to design reviews, product experience discussions, and usability decisions.

• Strong analytical skills combined with sound business judgment and strategic thinking.

• Excellent communication, stakeholder management, and leadership abilities.

• Fluency in Spanish is considered a strong advantage.