Responsabilidades

🤓 As a Support Analyst the company expects you to perform the following tasks:

Ensure the optimal operation, stability, and continuous improvement of all support tools (CRM, chat systems, knowledge bases, and CX platforms).
Manage user access and permissions, maintaining data integrity and system security across global operations.
Identify and implement process and configuration improvements that enhance efficiency, productivity, and service quality.
Document workflows, configurations, and best practices to ensure standardization and facilitate training and troubleshooting.
Monitor tool performance and analyze the impact of enhancements, making adjustments to optimize results and user satisfaction.
Collaborate closely with Customer Support, Clerk Support, and cross-functional teams (sales, marketing, IT) to align tools with business needs and strategy.

Requisitos

✨ You are the person they are looking for if you have....

Bachelor’s degree in Information Engineering, Technology, Information Systems, Software Engineering, or related fields.
3+ years of experience in CRM system administration within medium or large companies.
Advanced proficiency in English, Portuguese, and Spanish for effective communication in a global environment.
Strong expertise in CRM systems and familiarity with marketing and sales automation tools (e.g., Zendesk, Ultimate, Truora, SMS platforms).
Preferred certifications in CRM tools (Salesforce, HubSpot) and/or project management (PMP, Scrum Master).
Analytical mindset, excellent communication skills, and a proactive approach to problem-solving and continuous improvement.