Director of Operations - CDMX

🤓As a Director of Operations, the company expects you to perform the following tasks:

Finance & Business Operations

• Own budget, spend tracking, forecasting, runway management, and financial reporting cadence.
• Partner with accounting and tax vendors to ensure clean monthly closes and strong financial hygiene.
• Build models that connect GTM activity to revenue outcomes.

Company Operating System & Execution Cadence

• Build and run the weekly company leadership cadence: priorities, owners, timelines, metrics, and follow-through.
• Drive cross-functional planning and execution across Sales, CS, Product, and Marketing.
• Create clear decision-making processes so work does not stall in ambiguity.

Compliance, Regulatory, and Risk Readiness

• Own the company’s compliance and regulatory readiness workstreams and keep a clear risk register.
• Ensure operational controls, vendor processes, and documentation are sufficient for growth and future enterprise or partner requirements.

- Marketing Leadership (early-stage, execution-heavy)

• Directly manage Marketing and ensure marketing priorities tie to growth outcomes (pipeline, conversion, trust, retention).
• Coordinate marketing experiments with Sales and CS and track results with clear dashboards.

Commercial + Product Bridge

• Ensure customer feedback loops are captured and translated into product and commercial actions.
• Improve handoffs, training, and internal tooling so Sales and CS can keep up with product changes.

- People Ops, Recruiting, and Team Leadership

• Directly manage marketing, recruiting, and future operations team members, with weekly 1:1s, coaching, and performance feedback.
• Own hiring execution for business functions, including role definition, scorecards, interview process, and closing.
• - Build lightweight onboarding, documentation, and operating procedures that scale as headcount grows.

✨You are the person they are looking for if you have:

• Undergraduate degree in Finance (or a closely related field). MBA a strong plus.
• 7+ years of experience in operations, finance ops, business operations, strategy & ops, chief-of-staff, or COO-style roles, ideally in early-stage or growth startups.
• Strong attention to detail and a track record of building systems that actually get used.
• Demonstrated ownership of budgeting, forecasting, and operating cadence.
• Strong cross-functional leadership: able to drive outcomes across teams without creating bureaucracy.
• Experience managing and developing a small team.
• Experience in regulated or high-trust domains (healthcare, fintech, payments), or experience building compliance readiness from scratch.
• Strong written communication and comfort operating as the “source of truth” for company priorities and metrics.