Responsabilidades

🤓As a Technical Support Level 1, the company expects you to perform the following tasks:

Diagnose and resolve POS, hardware and software issues reported by merchants.
Provide remote technical support to ensure business continuity.
Document troubleshooting steps and update internal knowledge base regularly.
Coordinate with Engineering and Development teams to escalate and resolve complex cases.
Monitor system performance and proactively identify potential issues.

Requisitos

✨You are the person they are looking for if you have:

2+ years of experience in Technical Support, IT Helpdesk, or POS System maintenance. Experience with hardware/software troubleshooting, network configuration, and customer service.
Fluency in Spanish and English.
Skills for Technical Troubleshooting
MySQL Basics
Networking basics: IP Configuration, Ping tests.
OS: Windows Server / Linux Ubuntu
Ticket Management tools such as Zoho Desk, Jira or similar.
Remote accessing tools such as MeshCentral, AnyDesk, Log Me In, etc.

💜They will be more enthusiastic about you if you also have: