Payjoy
Mexico City, Mexico
Responsabilidades
- Own and define the long-term product vision and strategy for Chatbot and Voice tools.
- Drive the product roadmap based on OKRs, prioritizing high-impact initiatives.
- Design and optimize user-centric chatbot and IVR experiences.
- Translate business needs into clear requirements across Ops, Data, and Engineering.
- Use data and performance metrics to continuously improve product quality and scalability.
Requisitos
- 3–5 years in Product Management or Process Optimization within CX or Customer Support environments.
- Strong expertise in chatbot ecosystems, including NLU and conversational design.
- Solid technical understanding of APIs, webhooks, and voice technologies (TTS, STT, VUI).
- Experience with Agile/Scrum and leading cross-functional teams.
- Data-driven mindset with SQL basics and strong analytical and stakeholder communication skills.
Beneficios
Plan de carrera
Cobertura de salud
