Customer Success Engineer

🤓 As a Customer Success Engineer, the company expects you to...

• Own the technical relationship with enterprise customers across the Americas.
• Support technical pre-sales conversations, including architecture reviews, technical discovery, POCs, demos, integrations, and security or compliance questions.
• Lead customer onboarding and help customers successfully adopt the platform.
• Troubleshoot technical issues directly with customers and know when to involve Engineering.
• Work closely with senior engineers, SREs, and platform teams to understand their architecture and technical needs.
• Proactively manage customer health, adoption risks, expansion opportunities, and potential churn signals.
• Partner closely with the Account Executive, who will own pricing, negotiations, and other commercial conversations.
• Communicate customer status, risks, and next steps proactively with internal stakeholders.
• Operate with a high level of autonomy as the main Customer Success Engineer covering the Americas time zone.

✨ You’re the person they’re looking for if you have...

• A Bachelor’s or Master’s degree in Computer Science or Software Engineering.
• Professional experience building and supporting production software.
• Experience working with at least two modern programming languages.
• Strong ability to read, understand, and troubleshoot unfamiliar code.
• Familiarity with AWS, GCP, or Azure.
• Working knowledge of Docker, CI/CD, and deployment concepts.
• Strong English communication skills.
• A proactive mindset, strong ownership, and the ability to work independently.
• Genuine interest in working with customers and solving technical problems alongside them.
• Availability to work within the Americas time zones, ideally based in LATAM, with US East Coast as a secondary option.

Flagsmith is specifically looking for someone who is an engineer at heart, capable of holding technical conversations with senior Platform Engineers, SREs, and Product Engineering teams.

💜 They’ll love your profile even more if you have...

• Experience working in a startup or small-company environment.
• Previous customer-facing, consulting, implementation, or Solutions Engineering experience.
• Hands-on experience with Python and TypeScript.
• Experience with Go or Rust.
• Background in developer tools, infrastructure, cloud products, or technical SaaS.
• Experience with feature flags, experimentation platforms, or progressive delivery.
• Open-source experience.
• Experience with self-hosted or on-premise products.
• Exposure to highly regulated industries such as finance, healthcare, or telecommunications.
• Experience running technical demos or presentations for engineers or executives.