Responsabilidades

🤓 As a Implentation Specialist, the company expects you to perform the following tasks:

Project Implementation: Support the end-to-end implementation of our SaaS solution within our clients' organizations, ensuring a smooth and efficient transition.
Automatization: Perform manual configurations (under the superior guidance) on our software to adapt it to specific customer requirements, ensuring that it meets their unique needs and workflows.
External Stakeholder Management: Support the communication between OpenLoop and the client, participate in status meetings with all stakeholders involved in the implementation process. Understand client’s workflows and challenges, crafting tailored solutions with OpenLoop's offerings.
Program Management : Create and maintain comprehensive GANTT charts to visualize project progress and ensure timely completion according to program scope.
Team relationship: Collaborate closely with the Customer Success team and other operational departments to bridge gaps in product and team development.
Continuous Improvement: Continuously evaluate and enhance existing implementation processes to evolve our product and service offerings, making them more efficient and effective.
Undertake other administrative and operational duties as assigned, contributing to the overall success of the team and organization.

Requisitos

✨ You are the person they are looking for if you have....

Bachelor's degree in Business Management, Engineering, etc.
2+ years of experience working in roles related to ERP or SaaS implementation with external clients or similar functions (required).
2+ years of proven low code configuration experience (required).
Strong configuration skills (required).
Demonstrated ability to learn new technologies to maximize project success.
Exceptional communication skills to convey background and project updates efficiently to clients and internal stakeholders, including senior management.
Proactive problem solver with strong time management and organizational skills.
Fluency in English (C1) and excellent written and verbal communication skills.
Available to work in a hybrid work model.