Business Intelligence Analyst

🤓 As a Business Intelligence Analyst the company expects you to perform the following tasks:

• Extract, transform, and load data from various sources (T-SQL, Snowflake, PostgreSQL).
• Ensure data accuracy and integrity through automated processes, incident handling, and request escalation.
• Design, build, and maintain interactive dashboards using tools like Power BI or Tableau.
• Develop and deliver consolidated management reports and KPIs.
• Implement Natural Language Processing (NLP) and Natural Language Understanding (NLU) to enable chatbots to understand and respond to user queries effectively.
• Train and optimize NLP models using relevant datasets and feedback.
• Apply basic statistical methods for:
• Demand forecasting
• Regression analysis
• Weighted averages
• Work closely with project managers, designers, and other stakeholders to define requirements and deliverables.
• Lead meetings to present dashboards and insights.
• Gather local feedback, explain metrics, and co-develop support documentation like data dictionaries.
• Create and maintain comprehensive documentation of dashboards, data structures, functionality, and models.

✨ You are the person they are looking for if you have....

• Bachelor’s degree in Statistics, Engineering, Economics, Information Systems, Computer Science, or related fields.
• Intermediate experience with relational databases (T-SQL, Snowflake, PostgreSQL).
• Basic proficiency in Python (pandas, numpy).
• Strong analytical and data storytelling capabilities.
• Solid knowledge of KPIs related to contact centers and customer experience.
• Familiarity with chatbot and IVR performance metrics.
• Experience creating dashboards and reporting visualizations.
• Basic statistics for projection and performance evaluation.
• Languages: Native Spanish and advanced English (capable of leading presentations and negotiations).
• Experience with orchestration tools (Airflow, dbt, etc.).
• BI or Analytics certification.
• Knowledge of R or other statistical languages.
• Background in Customer Support or Success in a tech environment.
• Excellent communication and collaboration skills.
• Strong problem-solving and analytical abilities.