About VetRec
VetRec automates the process of taking clinical notes for veterinarians in a matter of seconds. Veterinarians should just review clinical notes, not spend time creating them. A visit with a pet is precious and 100% of the focus should be spent on the pet, not on notes. VetRec is the veterinarian's best friend.
Responsibilities
- Partner with CX specialists and engineering to triage incoming issues and co-own the technical investigation/resolution.
- Architect, build, and own QA infrastructure — from automated test suites to regression pipelines — so bugs get caught before they reach customers or CX.
- Build and own internal tooling and MCPs that give both engineering and CX teams superpowers: log querying, session debugging, customer health dashboards, and more.
- Identify recurring support patterns surfaced by CX and eliminate them at the root through automation and process improvements.
- Own the on-call runbook — writing documentation, postmortems, and playbooks that make every future incident faster to resolve.
Requirements
- Strong programming ability in Python and TypeScript (production-level code).
- Proven experience designing and building automated test infrastructure (unit, integration, and end-to-end).
- Track record of building internal tools that meaningfully improve team productivity.
- Experience with MCP servers, LLM tool integrations, or similar agentic tooling (strong plus).
- Ability to communicate clearly with non-technical users during incidents while simultaneously debugging the root cause.
- Comfortable working with logs, traces, and metrics.
- Passion for AI and startup environments.