Senior IT Services EUC Engineer

🤓 As Senior IT Services EUC Engineer, the company expects you to perform the following tasks.

• Manage the deployment of on-prem and cloud solutions related to endpoint management 
• Support the organization in technical issues related to endpoint management 
• Lead the definition of new policies related to the strategy for the EUC (End User Computing) environment 
• Provide technical advice and mentorship to the team.  
• Acting as the senior point of escalation for technical issues. 
• Participating as part of the IT Services technical team, attending internal meetings, you must  be able to communicate with all levels of the team. 
• Participate in SOP (Standard Operation Procedures) and KBA (Knowledge base articles) documentation 
• Collect technical requirements of the business 
• Lead brainstorming sessions and war rooms 
• Participate in proof-of-concept processes, as well as requirements development 
• Work with external consultants on the various implementations that are made 
• Work with minimal supervision prioritizing according to scheduled tasks 
• Consistently report to the Managed Services Supervisor and IT Services Director to keep them  informed of issues, impediments, escalations, and resource needs 
• Provide relevant information to the Managed Services Supervisor regarding managed services. 
• Participate in the development of new products, solutions and technologies. 
• Inform management of process improvements in areas of concern

✨ You are the person they are looking for if you have...

• EntraID Console Knowledge (AAD) and Active Directory 
• Experience with patching and execution strategies using centralized tools such as Tanium,  SCCM, WSUS. Patching of Servers and endpoints (EUC) 
• Experience Administration of Tanium including Provision, Patch, Interact, and other modules.  
• Knowledge and management of Intune console and Workspace One. 
• Knowledge in the management of Citrix (virtual apps and desktops) 
• Knowledge of Integration and optimization of Desktop Management, Mobile Device  Management, and Virtual Desktops 
• Knowledge and management of Microsoft 365 collaborative tools (such as Teams) 
• Design, deployment and maintenance of Policies through GPOs, Intune and Tanium enforce 
• Knowledge of deployment, management and CIS hardening of desktop and laptop image profiles 
• Knowledge of network technologies including TCP/IP, DNS, DHCP, VPN and VLANs 
• Knowledge of scripting languages such as Python and Powershell. 
• Windows Client Platform Knowledge (10, 11) 
• Knowledge of ITIL and Change Management oriented to customer satisfaction