Senior Implementation Consultant

🤓 As a Implementation Consultant, the company expects you to perform the following tasks:

• Customer Onboarding: Serve as the main point of contact for new customers during onboarding, assisting them in account configuration, training, and addressing complex operational needs.
• Data Migration Expertise: Act as a data expert to help clients migrate and cleanse historical data from disparate systems into the platform, including in-depth analysis and preparation of financial transaction data.
• Reporting and Analytics Guidance: Support customers in creating financial clarity by guiding them through business performance analysis using the platform analytics tools.
• Product Expertise: Provide deep expertise on the platform financial and operational solutions, including subscription analytics, revenue recognition, invoicing, and payment processes.
• Customer Accountability: Drive customer accountability to complete onboarding projects in a timely manner, ensuring smooth transitions and effective use of the platform.
• Customer Satisfaction: Establish new customers as enthusiastic by delivering a positive and high-value onboarding experience.
• Process Improvement: Continuously improve onboarding practices, sharing insights and learning to optimize processes for customer success.

✨ You are the person they are looking for if you have…

• 2+ years in a customer-facing role, such as account management or implementation, preferably at a SaaS company.
• 2+ years of experience managing projects and leading meetings via web conference and phone.
• 2+ years of experience with data manipulation and cleansing, with a preference for those who have worked with large data sets.
• Certification in project management (e.g., PMP, CAPM) is a plus.
• Takes complete ownership of projects with a strong attention to detail.
• Capable of managing multiple onboarding projects with poise and focus.
• Demonstrates systematic troubleshooting abilities with a keen eye for detail.
• Shows a technical inclination with a desire to develop software expertise.
• Eager to learn, grow, and adapt within a dynamic company environment.
• Displays a proactive, results-driven approach with a commitment to meeting customer and market needs.
• Motivated to make a critical impact on customers and directly contribute to company success.
• English Level: Fluent (C1/C2) is mandatory.
• Reside in Buenos Aires or nearby. - Occasional travel may be required for customer meetings or team events.

💜 They will be more enthusiastic about you if you also have.…

• Experience in implementing B2B SaaS solutions or integrating workflows across multiple B2B SaaS products is preferred.
• Experience in a recurring revenue business with a background in accounting or finance is highly valued.