Responsabilidades
🤓As a Technical Support Level 1, the company expects you to perform the following tasks:
- Diagnose and resolve POS, hardware and software issues reported by merchants.
- Provide remote technical support to ensure business continuity.
- Document troubleshooting steps and update internal knowledge base regularly.
- Coordinate with Engineering and Development teams to escalate and resolve complex cases.
- Monitor system performance and proactively identify potential issues.
Requisitos
✨You are the person they are looking for if you have:
- 2+ years of experience in Technical Support, IT Helpdesk, or POS System maintenance. Experience with hardware/software troubleshooting, network configuration, and customer service.
- Fluency in Spanish and English.
- Skills for Technical Troubleshooting
- MySQL Basics
- Networking basics: IP Configuration, Ping tests.
- OS: Windows Server / Linux Ubuntu
- Ticket Management tools such as Zoho Desk, Jira or similar.
- Remote accessing tools such as MeshCentral, AnyDesk, Log Me In, etc.
💜They will be more enthusiastic about you if you also have:
- Fluency in Portuguese
- Adaptability and quick learning ability
- Are collaborative and analytival
- Certifications in hardware, networking or POS systems.