Natalia Munoz 👋

l'm passionate about uncovering and solving users' pain points, motivations, and behaviours through user-centred design to create meaningful experiences for digital products. With more than four years of working in the Fintech and digital banking. My focus lies in implementing research mixed methods to achieve a higher degree of understanding of user needs to translate them into CX strategies, that balance user impact and business profitability. I see myself as a collaborative team player with strong communication skills and a native Spanish speaker, adept at working closely with cross-functional teams and facilitating workshops to foster innovation.