Bogota - Colombia
Customer Support Representative
Hellen Johanna Granada Cardona 馃憢
Senior Revenue, Sales, and Customer Growth Leader with over 10 years of experience driving scalable revenue growth, customer retention, and go to market execution across proptech, digital advertising, fintech, e-commerce, BPO and marketplaces. Proven track record leading high impact commercial and customer success strategies, including 40% revenue growth in 9 months, 7% churn reduction over two years, and 25% improvement in funnel efficiency through data driven decision making and cross functional leadership. I specialize in building and scaling Sales, Revenue, and Customer Success organizations, aligning Sales, Marketing, Product, and Technology to maximize Customer Lifetime Value (CLV), optimize pipeline performance, and deliver sustainable business outcomes. Recognized for a strategic, execution oriented leadership style, I operate at the intersection of commercial strategy, analytics, and customer experience, enabling organizations to grow efficiently while strengthening long-term customer relationships. Industries: PropTech 路 Digital Advertising 路 Fintech 路 Marketplaces 路 E-commerce 路 SaaS Core Focus: Revenue Growth 路 Retention & Expansion 路 Go to Market Strategy 路 Executive Leadership 路 Data Driven Decision Making
Industrias de inter茅s:
- Agencia de marketing
- Banca
- E-commerce
- Fintech
- Consumo Masivo
Compartir este perfil
Copiar la URL de este perfil
Contacto
Redes sociales del candidato
10A帽os de experienciacomo Customer Support Representative
Experiencia
Habilidades adicionales
Salesforce
Otras habilidades
Habilidades complementarias a mis conocimientos en metodolog铆as, procesos, plataformas y software previamente utilizados.
- Hubspot
- TeamWork
Industrias de inter茅s
Estoy interesado en conocer y trabajar en las industrias y empresas de este sector.
- Agencia de marketing
- Banca
- E-commerce
- Fintech
- Consumo Masivo