Santiago Leon Sanchez Herrera 👋

Experienced and results-driven Technical Support Manager with over 10 years of expertise leading high-performing teams in the IT, telecommunications, and customer service industries. I excel in delivering high-quality service, ensuring SLA compliance, and driving customer satisfaction through effective incident management, cross-functional collaboration, and continuous improvement initiatives. Skilled in team leadership, resource planning, performance metrics, and fostering a customer-centric culture, I consistently meet and exceed performance goals while developing team members’ skills.