Santiago Leon Sanchez Herrera 👋

With over 15 years of customer service experience, including 8 years as a customer service and tech support leader, I bring strong leadership skills and extensive IT industry expertise. I excel in KPI data analysis and strategy development, to attain excellence in performance . Skilled in effective coaching techniques, I have a proven ability to mentor teams to achieve their goals. My experience includes working in high-pressure, highly stressful work environments, consistently delivering results while maintaining a focus on KPI performance and customer satisfaction.