Mirlenia Ovalles 👋

Quality Assurance and Operations professional with experience in manufacturing quality systems, apparel production, digital garment printing (DTG), warehouse operations, and technical system support. I specialize in building structured quality processes, operational standards, and performance tracking systems that improve efficiency, product consistency, and production reliability.Currently supporting quality and operational improvements at Hybrid Digital, where I collaborate with production leadership to develop Standard Operating Procedures (SOPs), quality control checkpoints, inventory accuracy programs, and performance KPIs across multiple work centers including DTG printing, heat press, garment pulling, and shipping. My focus is on strengthening process standardization, improving workflow visibility, and supporting scalable production environments.Previously served as QC Specialist Lead at Voyant Beauty, ensuring product quality through precision material inspection, measurement tools, and compliance with strict manufacturing standards in high-volume production environments.In addition, my background in IT System Support strengthens my ability to manage operational systems and technical workflows. I have provided front-line technical support, performed remote diagnostics and troubleshooting, documented system issues, escalated complex incidents, and identified opportunities to improve procedures and user support processes.Key strengths include:• Quality Assurance & Manufacturing Process Control• SOP Development & Operational Standardization• Production KPI Monitoring & Data-Driven Decision Making• Inventory Accuracy & Cycle Count Programs• Workforce Training & Cross-Functional Collaboration• Continuous Improvement (5S, Root Cause Analysis, Process Optimization)• Technical Systems Support & Operational TroubleshootingI am passionate about building scalable quality systems and operational frameworks that enable teams to perform consistently, reduce errors, and improve production performance. My long-term goal is to continue growing into Quality or Operations leadership roles where I can drive measurable improvements in manufacturing environments.