Disponible para entrevistas

Bogota - Colombia

Customer Support Team Lead

Johanna Valenzuela 👋

With 15 years of experience in the technology field, I have built strong expertise in the development and support of Information Systems across sectors such as telecommunications, logistics, oil, real estate management, banking, and document management. My passion for technology has driven me to lead development and support teams using methodologies and best practices such as ITIL, PMP, and Scrum, always aiming to optimize processes and deliver innovative solutions that create a positive impact on organizations.

Industrias de interés:

  • Banca
  • Cadena de Suministro
  • Desarrollo de Software
  • E-commerce
  • Software factory
  • Petróleo y Gas

15Años de experienciacomo Customer Support Team Lead

Experiencia

Educación

  • Specialization in Telecommunications Project Management

    Politécnico Gran Colombiano

    February 2015 - March 2016
  • Specialization in Geomatics

    Universidad Militar Nueva Granada

    February 2010 - June 2011

Cursos y certificaciones

  • Project Management Professional

    Project Management Institute

  • Scrum Master

    Certiprof professional Knowledge

  • ITIL Intermediate Operational Support and Analysis

    Axelos Global Best Practice

Habilidades adicionales

Python

Python

experience:8 años
MySQL

MySQL

experience:8 años

Otras habilidades

Habilidades complementarias a mis conocimientos en metodologías, procesos, plataformas y software previamente utilizados.

  • Scrum

Industrias de interés

Estoy interesado en conocer y trabajar en las industrias y empresas de este sector.

  • Banca
  • Cadena de Suministro
  • Desarrollo de Software
  • E-commerce
  • Software factory
  • Petróleo y Gas
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