Disponible para entrevistas
Bogota - Colombia
Customer Support Team Lead
Johanna Valenzuela 👋
With 15 years of experience in the technology field, I have built strong expertise in the development and support of Information Systems across sectors such as telecommunications, logistics, oil, real estate management, banking, and document management. My passion for technology has driven me to lead development and support teams using methodologies and best practices such as ITIL, PMP, and Scrum, always aiming to optimize processes and deliver innovative solutions that create a positive impact on organizations.
Industrias de interés:
- Banca
- Cadena de Suministro
- Desarrollo de Software
- E-commerce
- Software factory
- Petróleo y Gas
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Contacto
Redes sociales del candidato
15Años de experienciacomo Customer Support Team Lead
Experiencia
Educación
Specialization in Geomatics
Universidad Militar Nueva Granada
February 2010 - June 2011
Cursos y certificaciones
Project Management Professional
Project Management Institute
Scrum Master
Certiprof professional Knowledge
ITIL Intermediate Operational Support and Analysis
Axelos Global Best Practice
Habilidades adicionales
Python
experience:8 años
MySQL
experience:8 años
Otras habilidades
Habilidades complementarias a mis conocimientos en metodologías, procesos, plataformas y software previamente utilizados.
- Scrum
Industrias de interés
Estoy interesado en conocer y trabajar en las industrias y empresas de este sector.
- Banca
- Cadena de Suministro
- Desarrollo de Software
- E-commerce
- Software factory
- Petróleo y Gas