Bogota - Colombia
Customer Support Representative
Fabian Lopez 👋
VoIP / IMS Engineer with extensive experience supporting carrier-grade cores and networks across LATAM. Proficient in incident resolution, SLA compliance, multi-country support, and service delivery management for Tier-1 operators, ensuring reliable network performance. Strong expertise in SIP, RTP, DNS, DHCP and VoLTE architecture; complemented by solid practical knowledge of virtualization, TCP/IP, routing, and switching. Trusted to coordinate escalations, lead O&M transitions, and mentor engineers, contributing to seamless service continuity. Key achievement: Contributed to the first virtualized IMS deployment and support for Movistar Colombia.
Industrias de interés:
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20Años de experienciacomo Customer Support Representative
Experiencia
Educación
Cursos y certificaciones
SmallTalk English Speaking Level Test
SmallTalk2Me
EF SET English Certificate 59/100 (B2 Upper Intermediate)
EF SET
Ericsson certified associate IMS - ECP304
Ericsson
Ericsson certified associate IP Networking - ECP206
Ericsson
Ericsson Customer Support Engineer JobStage 5
Ericsson
Habilidades adicionales
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experience:10 años
Industrias de interés
Estoy interesado en conocer y trabajar en las industrias y empresas de este sector.
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