Bogota - Colombia

Customer Support Representative

Fabian Lopez 👋

VoIP / IMS Engineer with extensive experience supporting carrier-grade cores and networks across LATAM. Proficient in incident resolution, SLA compliance, multi-country support, and service delivery management for Tier-1 operators, ensuring reliable network performance. Strong expertise in SIP, RTP, DNS, DHCP and VoLTE architecture; complemented by solid practical knowledge of virtualization, TCP/IP, routing, and switching. Trusted to coordinate escalations, lead O&M transitions, and mentor engineers, contributing to seamless service continuity. Key achievement: Contributed to the first virtualized IMS deployment and support for Movistar Colombia.

Industrias de interés:

  • Otros

20Años de experienciacomo Customer Support Representative

Experiencia

Educación

  • Ingeniería

    Pontificia Universidad Javeriana

    January 1992 - November 2000

Cursos y certificaciones

  • SmallTalk English Speaking Level Test

    SmallTalk2Me

  • EF SET English Certificate 59/100 (B2 Upper Intermediate)

    EF SET

  • Ericsson certified associate IMS - ECP304

    Ericsson

  • Ericsson certified associate IP Networking - ECP206

    Ericsson

  • Ericsson Customer Support Engineer JobStage 5

    Ericsson

Habilidades adicionales

TeamViewer

TeamViewer

experience:10 años

Industrias de interés

Estoy interesado en conocer y trabajar en las industrias y empresas de este sector.

  • Otros
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