CARLOS BASULTO 👋

Technology executive with 20+ years driving enterprise-scale digital transformation across regulated industries — hospitality, manufacturing, and financial services. Currently leading Original Group's Digital Transformation Plan 2025–2028 as Director of Technology Transformation and member of the Directors Board, integrating Microsoft Dynamics 365 F&O, Salesforce, MuleSoft, and AI-driven architectures across multi-property operations. Across my career I've delivered consistent, measurable outcomes: · IT spend below 1% of group revenue · $1.2M+ USD in annual revenue from digital platforms · 35% SLA improvement via ServiceNow automation · Enterprise integrations supporting $50M+ in annual transactions · 99.9% cloud uptime through HA architecture My toolkit: Microsoft Dynamics 365 F&O · Salesforce (Sales, Marketing & Service Clouds) · Odoo ERP · ServiceNow · MuleSoft · ITIL 4 · ISO 27001 · PCI DSS · SOX · GDPR Beyond execution, I sit at the intersection of strategy and technology. I've served on Directors Boards, managed $10M+ CAPEX portfolios, and built IT governance frameworks for operations spanning Mexico, the US, and Europe. I also lead The Hysteresis Way — a research and consulting initiative on organizational resistance to change — with peer-reviewed publications in Estudios y Perspectivas and Ciencia Latina (2025), and two books available on Amazon. 📍 Cancún, Mexico · English C1 · Open to international relocation · Eligible for visa sponsorship Let's connect if you're building something ambitious with technology at its core.